We believe in fair treatment. If you are not satisfied with your purchase, we will work with you to make it right.
Due to the nature of digital goods, all sales are final unless the product is defective or not as described. If you accidentally purchased the wrong item, contact us.
If the file won't open, the download link is broken, or the content is significantly different from what was described — that's defective. Contact us and we'll fix it immediately. If you simply read it and decided it wasn't what you expected, that's not defective — but we're still willing to listen.
Please don't go directly to the bank. They don't understand coffee. Email us first — we'll handle it.
For refund requests, contact us at hello@keegou.com. We respond within 48 hours.